Job SummaryPosition Type: Field Technician

Location: Country Club Hills, IL area for this Position (Companywide we cover the greater Chicagoland/Milwaukee areas at both residential and commercial locations.)

Status of Employment: Full-Time, Year-Round, FLSA Non-Exempt

Compensation: $55,000-$75,000

Benefit Package Includes: Vacation, holiday, health Insurance, dental and vision insurance, 401k with company match, employee assistance program.

Essential Functions:

• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating customer concerns; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Service, diagnose, prognose and repair fitness products including, but not limited to: treadmills, ellipticals, stair climbers, stationary bikes, weight machines, etc.
• Maintains rapport with customers by examining concerns; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records via smartphone app.
• Updates job knowledge by participating in continuing education opportunities; reading professional publications and participating in staff trainings.
• Complete work with a high level of accuracy and efficiency

Qualifications:

Education: High School Degree or GED required; completions of an accredited technical trade school or program preferred

Skills: Electronic and Mechanical Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

Experience:

• Prior experience is NOT required; an excellent training and certification program is available
• Military experience a plus

Abilities:

• Repair machinery with assorted hand and power tools
• Work independently with optimal time management skills and minimal supervision
• Read parts/exploded/electrical diagrams
• Diagnose mechanical, electronic and electrical problems
• Organize and integrate priorities and deadlines
• Communicate and collaborate with customers, office staff and manufacturers
• Remain professional in personal appearance and interactions
• Maintain professional vehicle appearance
• Kneel for extended periods of time and lift at least 100 lbs. and be in good physical shape

Hours/Working Environment: Technician will be working out of their own vehicle 95% of the time and in both residential and commercial environments. Attendance at company meetings (during normal business hours) will be required. Appointments are scheduled Monday through Friday, 8am – 6pm. No Weekends or Holidays.

Conditions of Employment:

• Must have own working, well-kept vehicle and current auto-insurance
• Must have all needed hand tools. (All are available at most hardware stores; specialty tools will be provided)
• In good physical health, with professional appearance
• Must submit to a reference check and employment verification
• Must submit to a criminal background check
• We are a drug-free company. Must submit to pre-employment, random and reasonable suspicion drug-screen.
• Provide verification of education
• Provide copy of trade license(s) and license renewals as required
• Provide copy of certification(s) and certificate renewals as required
• Provide drivers abstract
• Provide copy of driver’s license
• Complete six-month introductory period

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Mechanical: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road